4 ms·

How can we win you back?!

by ted0 6y ago

renewiltord 6y ago
Well, when .dev came out, there was a scramble and Google Domains was being slow af and you guys weren't, so I have my .dev on a 10 year with you. So I guess the answer for what worked in the past is: you let me register when I could. The reasons I transferred to Google Domains are: * I found the interface easier to use: fewer clicks to DNS, email, etc. * The features are easily visible * Auto-verification in GCP I understand, of course, if you can't deal with or prioritize any of these. Hope the feedback helps.
- ted0 6y ago
  I can't speak to any plans re: auto-verification but we are always looking at improving our dashboard UX. Big things coming there. I should also add that we have direct relationships with almost all of our registry partners now. Even Google Domains, Route53, and Cloudflare don't support a lot of TLDs and/or resell some core TLDs through resellers, not directly through the registries. It's important for many reasons.
drkstr 6y ago
Hi Ted, for what it's worth, this is the first time I've heard of you all, and based on your responses here alone, you converted a sale away from Google Domains today. I look forward to being yet another happy customer!
boustrophedon 6y ago
Not the parent but I specifically transferred away from namecheap because you attempted to increase my renewal on a .club domain by 15x, claiming my previously-registered domain was now a premium domain. Google Domains charged me the regular price. https://news.ycombinator.com/item?id=23292774 https://news.ycombinator.com/item?id=23292774
- ted0 6y ago
  Highly doubt this was intentional. We get pricing from the registry. What likely happened here is that the registry reclassified this as a premium and our support wrongly quoted the new tier to you even though it wasn't relevant since it was a renewal. Sorry you had this experience. It was likely an honest mistake.
  - boustrophedon 6y ago
    The price was increased in my auto-renewal notice - I spoke with support after receiving the email.
doctoboggan 6y ago
Hi Ted, I've been a name cheap customer for something like 10 years, although recently I've been moving some of my domains to Cloudfare DNS. I am moving because they offer API access which lets Acme's certbot renew certificates automatically.
deleted 6y ago
[deleted]

How can we win you back?!

by ted0 6y ago

How can we win you back?!

Well, when .dev came out, there was a scramble and Google Domains was being slow af and you guys weren't, so I have my .dev on a 10 year with you. So I guess the answer for what worked in the past is: you let me register when I could. The reasons I transferred to Google Domains are: * I found the interface easier to use: fewer clicks to DNS, email, etc. * The features are easily visible * Auto-verification in GCP I understand, of course, if you can't deal with or prioritize any of these. Hope the feedback helps.

ted0 6y ago
I can't speak to any plans re: auto-verification but we are always looking at improving our dashboard UX. Big things coming there. I should also add that we have direct relationships with almost all of our registry partners now. Even Google Domains, Route53, and Cloudflare don't support a lot of TLDs and/or resell some core TLDs through resellers, not directly through the registries. It's important for many reasons.

drkstr 6y ago

Hi Ted, for what it's worth, this is the first time I've heard of you all, and based on your responses here alone, you converted a sale away from Google Domains today. I look forward to being yet another happy customer!

boustrophedon 6y ago

Not the parent but I specifically transferred away from namecheap because you attempted to increase my renewal on a .club domain by 15x, claiming my previously-registered domain was now a premium domain. Google Domains charged me the regular price. https://news.ycombinator.com/item?id=23292774 https://news.ycombinator.com/item?id=23292774

ted0 6y ago
Highly doubt this was intentional. We get pricing from the registry. What likely happened here is that the registry reclassified this as a premium and our support wrongly quoted the new tier to you even though it wasn't relevant since it was a renewal. Sorry you had this experience. It was likely an honest mistake.
- boustrophedon 6y ago
  The price was increased in my auto-renewal notice - I spoke with support after receiving the email.

doctoboggan 6y ago

Hi Ted, I've been a name cheap customer for something like 10 years, although recently I've been moving some of my domains to Cloudfare DNS. I am moving because they offer API access which lets Acme's certbot renew certificates automatically.

deleted 6y ago

[deleted]