This seems like an ad for this company without any real description about how it's supposed to work. For example, domestic abuse calls can be the most dangerou

This seems like an ad for this company without any real description about how it's supposed to work. For example, domestic abuse calls can be the most dangerous for police, so how does not involving the police work? Who would show up to these? How does choosing an agency help with homelessness? In fact, what prevents the agencies getting these calls from turning around and calling the police themselves? Maybe I'm being cynical, but I think this is not going to do anything. An app can't solve these problems, you need to staff agencies with people and train them to handle different situations. If you wanted to help, you might want to send specially trained people along with the normal police who handle certain types of situations. For example, sending someone who is an expert in mental health to many different calls so they can help identify and help handle situations with emotionally unstable people.