> But we had only converted a few paying customers (it was in the low 10s of paying customers), and most of those sales were VERY hands on. I was having to expl

> But we had only converted a few paying customers (it was in the low 10s of paying customers), and most of those sales were VERY hands on. I was having to explain DNS to small business owners who all they know is their GoDaddy stopped working. It would some times take over a week from when they first contacted to when they had finally set up their DNS records, and another week before they would set up their DNS records correctly, and all of that for only $9/year. It wasn't sustainable. Looks like the real money would've been a premium plan which offered hands on support and setup for non-technical users.