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Admittedly, it's a hard question to handle, as these events are invariably by definition, out of context problems that you probably can't conceive, but... What

Admittedly, it's a hard question to handle, as these events are invariably by definition, out of context problems that you probably can't conceive, but... What processes/procedures have you put in place as a result of this to ensure that next time it happens (because with the best will in the world, things run more smoothly?

patio11 16y ago
See other post with regards to technical measures. With regards to process, I got (yet another) lesson in why improvising during disaster recovery is a bad idea. I should have - I'm about to sound like a salaryman - followed the effing checklist that I wrote when I was awake and unhurried instead of compounding the problem by trying to mitigate it while stressed and under severe time pressure. This would have resulted in the crash having eaten 15 reminders, which would have resulted i probably no missed appointments (system fubared, no humans affected) and me comping one customer a week's service. Instead, I managed to upgrade it from severity: mild to severity: apocalyptic.