4 ms·

one of them resubscribed after seeing how I handled it Could you explain more about how you handled it?

• patio11 16y ago
  I apologized for causing the problem, fixed it, told them what I did to make sure it wouldn't happen again. and apologized to the worst affected clients personally (where the customer didn't ask me not to).
  • rmc 16y ago
    I'm curious if you're experience in Japan influenced this? Did you apologise as if you were a Japanese company apologising or as if you were an American company? How did that fare for your (I assume) USA customers?
    • patio11 16y ago
      I am not aware of any way those two apologies would be different in this circumstance, modulo specific word choice.
      • theycallmemorty 16y ago
        Really? Even with your comments on the Groupon apology?