3 ms·
As a service worker, here's the thing: the power dynamic is asymmetric. If you ask about my family, I can't treat you like i do a stranger who asks me. That is
by Noos 6y ago
As a service worker, here's the thing: the power dynamic is asymmetric. If you ask about my family, I can't treat you like i do a stranger who asks me. That is, it's none of your business. I have to keep in mind that my goal is to keep you as a paying customer and avoid you getting mad at me and complaining to my boss.
My goal is for you to buy the things you want and get out of my store for you to come back another day. I won't be rude and I'll try my best to help you, but I don't take my customers home with me to have a beer because I like my work to be separate from the rest of my life.
Be really careful that you aren't abusing a captive audience when you do this.
- dijit 6y agoEverything you're saying is true. It's something I really worry about which is why the inquisitiveness is very gradual. If someone shows discomfort then you stop, if they were just caught off guard and want to continue to be friendly then they will instantiate the next conversation. Just be friendly, don't be needy.