I understand the constraints and I'm not blaming them for everything, creating this dangerous situation is also a great issue, but I think this was handled very

I understand the constraints and I'm not blaming them for everything, creating this dangerous situation is also a great issue, but I think this was handled very badly on their part as well. As a utility they should have a set of rules and guidelines on how to operate safely. If it isn't possible in a situation, they should say no to the other party. With the rules they should be able to point at exactly what is missing and get the other side to fix their part (e.g. the risk or get them to pay extra for maintenance) or stop operating that bit. This looks like they intentionally looked the other way.