They care about getting their water running, their toilet flushing or their washing machine washing. What part of doing that job quickly and robustly doesn't s

They care about getting their water running, their toilet flushing or their washing machine washing. What part of doing that job quickly and robustly doesn't speak to the quality of the job done? The client may not be down there looking at the plumbing every day but the reliability, and ease of future repair is directly related to the quality of the job done and is something the client most certainly cares about.