Yeah, that's fair. My take may have been a bit naive. It is a bit like Enterprise software, though. Even if you're getting screwed, they'll be polite to you at

Yeah, that's fair. My take may have been a bit naive. It is a bit like Enterprise software, though. Even if you're getting screwed, they'll be polite to you at least. When I badly broke an appliance, they replaced it no questions asked. Going through the same with my current individual-owner landlord would definitely be an event.