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Modifying a now trite-but-true saying from the statistical modeling world: “All productivity metrics are wrong, but some are useful.” I imagine there will alwa
by 1e-9 6y ago
Modifying a now trite-but-true saying from the statistical modeling world: “All productivity metrics are wrong, but some are useful.” I imagine there will always be an infinite number of ways an employee could add value that would be inadequately reflected in any finite collection of metrics, but that does not eliminate the usefulness of good metrics. Managerial judgement is always needed to account for exceptions that require accommodation.
- bob33212 6y agoMetrics will never be perfect, they are an approximation of the real world. And some things are unknowable. Maybe a customer goes bankrupt 3 months into a project and you never collect the full revenue. One metric shows that a salesperson closed that deal and another metric shows that his revenue per customer isn't good.