Think about it this way. They know something that you don't and you're in a position asking them for help. Engaging them as a partner in your solution creates

Think about it this way. They know something that you don't and you're in a position asking them for help. Engaging them as a partner in your solution creates buy in from them. And really they are actually a partner in your solution now. Their extra information, thoughts and ideas, may all be useless but letting them say that is the cost of not having to RTFM for yourself.