Had similar experience with Apple watch. For a broken screen replacement, they quoted more than the cost of a new Apple watch (same model and color). I pointed

Had similar experience with Apple watch. For a broken screen replacement, they quoted more than the cost of a new Apple watch (same model and color). I pointed it out and called it ridiculous. They kept repeating the same bullshit with forwarding me to 3 different teams for 1.5 hours. Finally I got fed up and ended the call.