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Yep. I haven't updated the site much lately, and quit twitter years ago. Oddly, in the interaction with customer support I posted, there is one comment missing
by plow-tycoon 6y ago
Yep. I haven't updated the site much lately, and quit twitter years ago.
Oddly, in the interaction with customer support I posted, there is one comment missing, and that's where the rep says the laptop is outsode the repair window (4 years).
On my personal machine, I used the repair program multiple times because the screens are just so vulnerable to delamination and damage.
To elaborate, when I experienced the issue on my machine in 2018, I also couldn't let them ship it out for a week. I believe they made a note on my file, which worked out in the end, but no subsequent technicians were able to rely on that note and had to do their own inspection
- millzlane 6y agoI just saw this. Even if you are beyond the 4 year purchase window. The repair should only be considered a "display only replacement" I suspect if display somehow got "fried" and failed the repair wouldn't not be a tier 4 repair. You also have an option of just removing the anti-reflective coating using solvents like 90% ISO or stronger.
- plow-tycoon 6y agoI've seen people literally scrub off the coating, but it's not quite at that point yet. Thanks for the suggestion though. I was just expecting to either be told whether or not it's in the repair window, or what the display replacement and battery would cost, if it did become unusable. Oddly, the one comment where the support person confirms that it's not in the window was removed from the transcript.