4 ms·
I broke the screen on a new Macbook 2 years ago, days after buying it. It was entirely my own fault so not covered by warrantee. I called Apple support and was
by sbuk 6y ago
I broke the screen on a new Macbook 2 years ago, days after buying it. It was entirely my own fault so not covered by warrantee. I called Apple support and was told £800. Since I bought it with an Amex card, it was covered on that insurance, so I made an appointment to get it replaced. I went to the Apple store and was given a formal quote of £645 parts + labour. They went off to get the paperwork and were gone for a while. When they got back, they told me that the part wouldn't be available for 3 months (it was a new release) and gave me a new laptop, free of charge, on the spot.
edited for clarity.
- jordache 6y agoHuh? Instead of charging you the cost of a repair, for that new unit, they just did a swap for you free of charge?
- sbuk 6y agoYes.
- skygazer 6y agoSomething similar happened with my two year old, out of warranty iPhone with maxed out storage. It had the original battery swollen. I assumed they would just swap out the battery and charge me, but they said they wanted to send the whole thing in to be inspected, and unfortunately they didn’t have any prior gen phones with that level of storage on hand, so asked if I would mind receiving a current gen replacement.
- buck4roo 6y agoThis happens with automotive manufactures. Vehicle breaks, the part or component that fixes it is unavailable/backordered/allocated for months+. Manufacturers will offer to buy back the vehicle, at original sale price, rather than force you to wait (and relieving them from having to provide a loaner/rental).