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Did you try going via your consumer rights instead of their warranty? Completely anecdotal I know, but I had a Apple Pencil fail on me outside of warranty. On
by aosaigh 6y ago
Did you try going via your consumer rights instead of their warranty?
Completely anecdotal I know, but I had a Apple Pencil fail on me outside of warranty. On the phone they refused to fix or replace it. Once I mentioned my consumer rights (which cover 6 years in Ireland https://www.apple.com/ie/legal/statutory-warranty/ https://www.apple.com/ie/legal/statutory-warranty/ - I'm sure it's similar in Germany) they put me through to a separate phone line and sent me out a new pencil.
- currysausage 6y ago6 years? This is amazing! In Germany, it's 2 years of statutory warranty (Gewährleistung), but there's a shift in the burden of proof (Beweislastumkehr) after 6 months, so if the retailer insists, it's up to you to prove that a defect was actually present when you bought the item. We talk a lot about the throwaway society and about planned obsolence, but six years of statutory warranty could actually change something.
- matthewheath 6y agoMost of the UK also has similar statutory protections (6 years in England and Wales; 5 in Scotland), but after six months you have to prove the defect was present at the time of purchase too...
- anticensor 6y agoConsumer rights and warranty protections are usually tied together in many countries.