4 ms·

Agree, about 7 years ago I spilt liquid on my MacBook Pro. They let me off the repair costs (significant, new motherboard etc..), just said be a bit more carefu

by aphrax 6y ago

Agree, about 7 years ago I spilt liquid on my MacBook Pro. They let me off the repair costs (significant, new motherboard etc..), just said be a bit more careful. Have recounted this story many times since, sad to hear things may have changed.

machello13 6y ago
I've still encountered cases like that recently — I'm not sure the situation is any worse now (at least with support incidents). It's all just anecdotal.
- unicornfinder 6y ago
  I think to be fair it probably depends on which country you're in. In the UK I've found their support to be downright poor, even when compared to other device manufacturers, but I'm told in the US they're better.
  - ksec 6y ago
    All those free repair and decent Apple experience are all from US. Worldwide Apple Services tends to be crap. I even heard in some part of the world Apple started to paid commission to Apple Retail Staff for products sales. ( They used to pride themselves the lack of conflict of interest and to provide the best services possible )
strogonoff 6y ago
Counter-anecdote: I have spilled liquid on MBPs more recently (latest is 2019 MBP with touch bar) and didn’t need to bring them in for repair as they kept working after having been thoroughly dried. Seeing reports about old laptops breaking from the same, I suppose the upside is that they are becoming less fragile.
shantara 6y ago
I had a similar anecdotal story just a couple of months ago. I've spilled a few drops of juice on my 16" MBP keyboard, which was enough for three keys to become sticky. They've replaced the keyboard and whole top case chassis for free without any comment and I got my laptop back in three days. It was the best tech support experience I've had in my life.
- emeraldd 6y ago
  I wonder if this boils down to which level of support contract you buy?
  - aphrax 6y ago
    For what it's worth I had no additional support outside of a standard warranty..
mindfulhack 6y ago
It's one thing for Apple's product quality (or quality control) to be less now that Steve Jobs is no longer with us. But it's another thing for customer-hostile dark patterns to become Apple's norm. :/ (I was subjected to the worst customer support experience of my life with the #KeyboardGate defect.) Jobs was one of a kind.

by aphrax 6y ago

machello13 6y ago

I've still encountered cases like that recently — I'm not sure the situation is any worse now (at least with support incidents). It's all just anecdotal.

unicornfinder 6y ago
I think to be fair it probably depends on which country you're in. In the UK I've found their support to be downright poor, even when compared to other device manufacturers, but I'm told in the US they're better.
- ksec 6y ago
  All those free repair and decent Apple experience are all from US. Worldwide Apple Services tends to be crap. I even heard in some part of the world Apple started to paid commission to Apple Retail Staff for products sales. ( They used to pride themselves the lack of conflict of interest and to provide the best services possible )

strogonoff 6y ago

Counter-anecdote: I have spilled liquid on MBPs more recently (latest is 2019 MBP with touch bar) and didn’t need to bring them in for repair as they kept working after having been thoroughly dried. Seeing reports about old laptops breaking from the same, I suppose the upside is that they are becoming less fragile.

shantara 6y ago

I had a similar anecdotal story just a couple of months ago. I've spilled a few drops of juice on my 16" MBP keyboard, which was enough for three keys to become sticky. They've replaced the keyboard and whole top case chassis for free without any comment and I got my laptop back in three days. It was the best tech support experience I've had in my life.

emeraldd 6y ago
I wonder if this boils down to which level of support contract you buy?
- aphrax 6y ago
  For what it's worth I had no additional support outside of a standard warranty..

mindfulhack 6y ago

It's one thing for Apple's product quality (or quality control) to be less now that Steve Jobs is no longer with us. But it's another thing for customer-hostile dark patterns to become Apple's norm. :/ (I was subjected to the worst customer support experience of my life with the #KeyboardGate defect.) Jobs was one of a kind.