Stitchfix blog posts are always very smart with a lot of equations but last time there was a article about the company on HN and the comments were saying things

Stitchfix blog posts are always very smart with a lot of equations but last time there was a article about the company on HN and the comments were saying things like 'I have explicitly told them not to send me white shirts and they keep doing it'. I find it a bit paradoxical.