Also, many users are not willing to accept; or even good at moving to a complete redesign of your UI/UX. Skype would be a great example of an application I thi

Also, many users are not willing to accept; or even good at moving to a complete redesign of your UI/UX. Skype would be a great example of an application I think very much had it completely in the bag before the buyout and redesign. Windows 8 would be the largest example of the worst redesign of all time, and I dare say will go down in history as the worst version (hopefully!) of Windows, even beating ME; who at least didn't dare make the same rudimentary mistake. The issue is that especially older users and non-tech-savvy users in general know how to use a handful of applications a handful of ways, and that's it. I'm sure, on this forum in particular; we have been the typical example of the son/daughter that some family member calls when they need tech help. It's not about users being stupid or lazy, it's about designers having no sense of perspective and living in a bubble of the advancement of tech. We always think we need to adopt new things and it leaves most of our users in the dust as they are just not on the same level as we are, nor should we expect them to be.