"Support" is the excuse, but it turns out to be a bad excuse in practice. It's easy for government organizations to become small fish in a PaaS provider's big o

"Support" is the excuse, but it turns out to be a bad excuse in practice. It's easy for government organizations to become small fish in a PaaS provider's big ocean of customers. Even major providers in this space, like Accela, tend to be horrible at providing actual support.