I can see how this breeds resentment in some contexts, though. A developer might spend a huge amount of time and effort modeling a workflow or a process into s

I can see how this breeds resentment in some contexts, though. A developer might spend a huge amount of time and effort modeling a workflow or a process into something crisp enough for a machine to process. That might take months of what feels like pulling teeth from people to extract requirements - people who are supposed to be domain experts. By the time he's done, he probably understands everything better than the people whose job it is to use the tool - the tool that now enables them to ignore and forget about parts of their job and complete it with 10% of their attention. "Stupid users - they barely understand their own job and I spent months learning the finest details about it to build them a tool so they can keep doing it without understanding it at all." Not saying it's right, but I can see how it happens.