Completely agree and your call center example is dead on. I work in telephony and our feedback from clients is always to simplify displays and reports so that

Completely agree and your call center example is dead on. I work in telephony and our feedback from clients is always to simplify displays and reports so that they can manage the call flows better. It was hilarious watching some of the reactions in our team when a client gave us a screenshot that was just boxes with numbers in them arranged neatly with no more than red/yellow/green for colors. Some saw ugly... I saw enhanced productivity. Personally I think more UI/UX designers need to spend time doing data entry with time constraints so they learn the pains of repeated useless actions and time wasting features.