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I filled out a custom job application on a software companies site yesterday. When I finished I couldn’t figure out how to submit the form. I must have stared a
by valuearb 6y ago
I filled out a custom job application on a software companies site yesterday. When I finished I couldn’t figure out how to submit the form. I must have stared at it for minutes not wanting to abandon my work, until I scrolled down and the submit button popped into view. On my large screen monitor.
While I’m sure your “send code” button was visible, apparently that’s not what they expected. Maybe they expected “Send MFA code”, or “Text me my code”. Maybe the terms you are using don’t match up well with their limited understanding of the domain problem.
Sounds like a problem A/B testing or simple user interviews could help with.