One of the things that I have discovered is that treating people in this way can be a bit of a double edged sword though. When I was working at my last company

One of the things that I have discovered is that treating people in this way can be a bit of a double edged sword though. When I was working at my last company I was on a team of three, and I wound up being the guy that dealt with all of the difficult users. That was fine by me though, because I had previously also worked in a group home with individuals with developmental disabilities, and emotional problems so a difficult user to me was just whatever. But... I can see how it might negatively effect someone else. lol But! On the other hand, if I ever needed something it wasn't that hard to get someone to help me. Kindness in my experience has always multiplied. There is, as you said, always something that someone doesn't know, including yourself. So there was always something that the users were willing to teach me in return. PS. I love this comic. When I am finally done going to school maybe I'll hang that in my cubicle or something. I estimate with all of the programming I have done for college, and all of my personal time on side projects that when I am finally ready to get back into IT again I'll end up being stuck in help desk again, anyway...