I see your point, but I dealt with users far more often than just whenever they needed tech support. Interactions with users were more common in my position th

I see your point, but I dealt with users far more often than just whenever they needed tech support. Interactions with users were more common in my position than just when they needed help. I provisioned all the computers for the company I worked for. I also upgraded any software, usually manually for whatever reason, and dealt with a lot of the day to day maintenance. Like I said, users are not universally stupid, but when they are they can be especially stupid. A lot of it could be mitigated with better design. A lot of it could be mitigated by critical thinking on behalf of the users.