I really respect this ideal. All too often I've found people dealing with external users become calloused. We forget that questions with obvious answers (to us

I really respect this ideal. All too often I've found people dealing with external users become calloused. We forget that questions with obvious answers (to us) may not be obvious others and that this doesn't imply that others are stupid. I feel that it's our responsibility to design things to be as obvious to as many people as possible. I also think a default attitude of respecting the users of our products can go a long way to making this happen.