This strikes me as semantics. I've never heard that anybody says "users are stupid" in a truly derogatory way. It's a shortcut for a long-winded explanation tha

This strikes me as semantics. I've never heard that anybody says "users are stupid" in a truly derogatory way. It's a shortcut for a long-winded explanation that you'll deal with a lot of different people, some of whom will barely understand what's happening. An example I like is Amazon's question feature. If you buy a product and somebody else has a question about it, Amazon will mail you and ask whether you can answer the question. When you browse Amazon, you'll notice that quite a few people don't understand what's happening at all. They believe that some person has directed a question at them personally, and feel compelled to answer, even if they have no idea. Amazon being Amazon lets those answers go live, and so you'll see answers like "Dear Mr. Doe, unfortunately this was a gift for my nephew, so I cannot tell you how large the item is compared to a banana". Others are using it for support, I've seen things like "Hi Amazon, I don't know. Can you please tell me how to find more from manufacturer X?" "Users are stupid" is short and catchy, and it beats holding an hour long explanation session each time you want to remind somebody that they're not designing something to be used by people like them, but by society at large. And many users are, in regard to this technology, stupid. Is anyone actually judging them, saying they're horrible people or something similar?