They have a whole department called "risk management" that is responsible for combatting fraud. (I worked for PayPal under that department in a past life.) I'm

They have a whole department called "risk management" that is responsible for combatting fraud. (I worked for PayPal under that department in a past life.) I'm sure there's a "security team" somewhere that responds to attempts to directly breach PayPal's infrastructure, though I never interacted with them. (Paypal has quite a bit of on-campus physical security, and I did interact with them almost every week.) Circling back to the discussion at hand: PayPal probably doesn't have any digital/financial security staff at their call centers (why would they?) so as far as the call center reps are concerned, there is no "security team".