I remember seeing this and being extremely impressed by his candor, his forethought and his graceful humor. These tidbits especially stood out: - As CEO, I am

I remember seeing this and being extremely impressed by his candor, his forethought and his graceful humor. These tidbits especially stood out: - As CEO, I am accountable. - I'm OK with having failed at this part of the journey. - This leadership change gives you some breathing room to break bad habits and deliver sustainable customer happiness – don't waste the opportunity!