Both suck when you actually want any structure or have to go back later to figure out what happened. You need to structure your communication more than free for

Both suck when you actually want any structure or have to go back later to figure out what happened. You need to structure your communication more than free form text. For example, is that email a question? A suggestion? Maybe it's a reason this is all pointless. Search doesn't really fit the bill because it only really works if you know the proper words.