Yeah, this was really shocking to me. I routinely use the source code of software I rely on to identify and fix issues in how I'm using it. For my day job, I u

Yeah, this was really shocking to me. I routinely use the source code of software I rely on to identify and fix issues in how I'm using it. For my day job, I use an "open core" product, and I encounetered a serious performance issue in mid-August, so I dove into the source to debug, until I found the issue was in one of the closed modules it used. In my discussion with support, I mentioned this, and they confirmed: yeah, if it were open, you could debug it, but it's not, so you have to go through us. The idea that no one cares if software is open source or not seems wildly inaccurate through that lens.