3 ms·

Don't bother. If you collect email addresses, it's PII and someday you will have to account for that. Instead, give them a searchable FAQ or a wiki and an emai

by dsr_ 6y ago

Don't bother. If you collect email addresses, it's PII and someday you will have to account for that. Instead, give them a searchable FAQ or a wiki and an email address to write to for support. Connect it to a ticket system that autoresponds with a ticket number. (then you added your second paragraph while I was writing this.)

londons_explore 6y ago
I get users to email a personalized support email address. Eg. help3a2fg@company.com The support team can figure out which account or anonymous cookie saw that email address. It's a handy way to still communicate directly with users while holding as little PII data as possible about them.
- gen220 6y ago
  This is really clever! Thank you for the idea.
  - tapneal 6y ago
    We're hoping to test an email password recovery option after the account is set up. It builds on the idea of getting more information after commitment.