4 ms·
I'm fairly certain I would rather collect the emails even if it means less retention. Not for marketing purposes but for support purposes. With MakePostSell [1
by foxhop 6y ago
I'm fairly certain I would rather collect the emails even if it means less retention. Not for marketing purposes but for support purposes.
With MakePostSell [1] a customer may add products to their shopping cart and interact with a shop as if they are logged in, but at the point of sale / checkout, we ask them to verify their email.
[1] https://www.makepostsell.com https://www.makepostsell.com
- dsr_ 6y agoDon't bother. If you collect email addresses, it's PII and someday you will have to account for that. Instead, give them a searchable FAQ or a wiki and an email address to write to for support. Connect it to a ticket system that autoresponds with a ticket number. (then you added your second paragraph while I was writing this.)
- londons_explore 6y agoI get users to email a personalized support email address. Eg. help3a2fg@company.com The support team can figure out which account or anonymous cookie saw that email address. It's a handy way to still communicate directly with users while holding as little PII data as possible about them.
- thomascgalvin 6y agoEven the article says this creates "issues for password recovery."
- encom 6y agoYea, but you've lost access to a card game score, so nobody really cares.