I've got a feeling when I was younger in the 80s/90s people stayed in the same job for most of their career and had a huge hierarchy of people above them. Proce

I've got a feeling when I was younger in the 80s/90s people stayed in the same job for most of their career and had a huge hierarchy of people above them. Processes were largely manual and paper based and so completely understood by administrative staff in most business areas. Now most things are computerised and dumbed down, no-one needs to understand them. Add to that outsourcing and people moving quickly between low skilled jobs where is the incentive to care deeply about these issues?