> my spending five minutes to answer their question might save them an hour of troubleshooting It's definitely situational, but there's also a "teach a man to

> my spending five minutes to answer their question might save them an hour of troubleshooting It's definitely situational, but there's also a "teach a man to fish" effect playing out in some cases. If it's somebody on my team who will continue to deal with the same class of issues, I'd prefer they "waste" an hour debugging. Chances are I did at some point in the past, and that's why I can answer in 5 minutes.