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As a customer, I hate chatbots. They make it harder to look up information, mainly because one has to guess the correct keywords to trigger the wanted answer. I
by ktpsns 6y ago
As a customer, I hate chatbots. They make it harder to look up information, mainly because one has to guess the correct keywords to trigger the wanted answer. I prefer any other UI over chatbots.
But since you are now into chatbots, here is a thing: What about exposing the configuration to users? This way, you could offer customers an alternative way of digging throught the informations encoded within the chatbot. I guess a lot of people would prefer that.
- jos- 6y agoYou mean a 'Chatbot to FAQ page' exporter? Interesting idea, but the best way to navigate such a page with nested questions would probably be something that looks similar to a chat interface :) What are the reasons why you hate chatbots most? Don't you think most them are solved using hybrid human-bot responses?
- ktpsns 6y agoMost chat windows are styled as if a human was sitting at the other end. It is very annoying to learn just by the quality of answers that it is only a bot answering. I can scan information on a lengthy FAQ page or a knowledge database much faster then I can interact with a chatbot. Just imagine the interface to the Google search would be a chatbot. That's ridicolous. A well-done search page which searches over on any kind of website is a better interface then a chatbot.