There are several “times” in a 911 call FYI, it’s not always clear what ones are being used for response time, which is better reported as a median as well. 1.

There are several “times” in a 911 call FYI, it’s not always clear what ones are being used for response time, which is better reported as a median as well. 1. Call time - at 9am Joe calls 911 and reports their cat has fell out of a tree. 2. Dispatch Queue Time - ideally, at 905am or quickly after the call to 911 time, Dispatcher puts this call into the stack for the police officer that works on Joes beat (let’s say normally that is Officer111). This is accompanied by a call out over the radio to Officer111 to see what he’s doing. 3. Officer acknowledge time - usually along with the radio call-out from dispatch, 905am, the event record for Joe and his cat appear on the screen for all the officers in the district. Let’s say Officer111 is at a car crash, and cannot respond. The event record is still on all Officer screens, and Dispatch asks one of the district officers to go help Joe and his fallen cat. Nearby Officer112 “accepts” the call (via radio and on their laptop). It is 906am when Officer112 accepts the task. He is are now enroute (at 906am) 4. Arrival time - it takes Officer112 14 minutes to get to the scene because it is not his beat and he was in traffic. He pulls up at 920am. 5. Clear time - at 930am, the cat is taken off in an ambulance, and Officer112 tells dispatch over the radio to clear him off the fallen cat call. Dispatch delay - diff between call recieved and being put into the queue Response time - time from Officer acknowledgement in the queue to arrival time. In some cases it will be recorded with a timestamp when Officer says enroute. Cleared time - arrival to clear. My point is the response time is often tricker than it seems. May be straightforward in this case, but mainly wanted to point it out for other readers.