Oh I'm not surprised at all. I'm guilty of this at my job as is everyone else where we work. What is our problem, what is our customers problem is always a hard

Oh I'm not surprised at all. I'm guilty of this at my job as is everyone else where we work. What is our problem, what is our customers problem is always a hard question. One of my big goals right now is to figure out how to extract problems out of customers in a useful way. (I seem to be heading more and more to product manager/product owner skill set).