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On the one hand, I agree that the capability is concerning, but if it only records the behavior within a single visit and doesn't correlate it with an account,
by drdeca 6y ago
On the one hand, I agree that the capability is concerning,
but if it only records the behavior within a single visit and doesn't correlate it with an account, or across multiple visits, or across websites at all, I think that that probably wouldn't be much of an issue, for me at least.
However, I don't see a way to allow that without also making the aforementioned unwanted connections also possible.
- lmkg 6y agoHere's the documentation for passing a user identifier to Hotjar: https://help.hotjar.com/hc/en-us/articles/360033640653-Identify-API-Reference#handling_user_ids https://help.hotjar.com/hc/en-us/articles/360033640653-Ident... This is a bit better than it used to be. At one point the documentation had a field for User Email Address, and only a footnote in some documentation suggested it be hashed. Still, for a company that chooses to use the feature, the session recording can be tied back to the user account and any data already associated with it.
- deleted 6y ago[deleted]