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Be careful on this one. When not done well it quickly leads to people optimizing for metrics rather than outcomes. It's also a quick path to dark patterns.
by mdorazio 6y ago
Be careful on this one. When not done well it quickly leads to people optimizing for metrics rather than outcomes. It's also a quick path to dark patterns.
- staysaasy 6y agoYes, it has to be done extremely carefully. Picking metrics well is one of the most important jobs of company leadership.