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>The current model is really "app rental", and it's inherently customer-hostile. Additionally, it doesn't generally speaking fit the actual usage and that is s
by jaclaz 6y ago
>The current model is really "app rental", and it's inherently customer-hostile.
Additionally, it doesn't generally speaking fit the actual usage and that is something that irks the customers.
Take car rental as an example their pricing (right or wrong) more or less used to be on a per day basis with a certain (logical ) amount of km included per day and excess km paid extra at a given rate.
Now they are mostly on a per day basis with "unlimited" kms included.
The amount of the "unlimited" is clearly calculated on historical data/averages, etc. and the result is most of the times an affordable rate, often considered fair by everyone that actually runs it for a near to the average distance.
You still have a few that rent the car for several days and drive it for only a fraction of the distance and a few people that take great advantage by driving the car for a much greater distance in a short period, but they are a limited amount of "extremes".
With an app, as you say in an "app rental" agreement, you probably have a much larger amount of people that will use it very rarely and (if it is a good tool) a much larger amount of people that will use it every day, all day.
The first category won't be happy.