Two recent experiences with amazon returns: 1)Keep the item, no charge (small ticket price item delivered twice by mistake). 2)We've refunded you, and for your

Two recent experiences with amazon returns: 1)Keep the item, no charge (small ticket price item delivered twice by mistake). 2)We've refunded you, and for your inconvenience we've topped up your gift card by £5. (delayed delivery so cancelled). Most other UK stores: 1)Please jump through several hoops and go an hour out of way to send it back to us (at your own expense) then it's 50/50 if ever hear another thing. 2)No reply whatsoever