For context Service NSW is the entry point to most state government services in NSW. It is in general, fabulous in terms of your ability to quickly get issues

For context Service NSW is the entry point to most state government services in NSW. It is in general, fabulous in terms of your ability to quickly get issues sorted, get documentation/ licenses etc. And their online offering is substantial (I've only had one issue in the last 5 years I couldn't manage online and it took <20 min in the middle of the worst of covid here) It's disappointing and not really surprising to hear this has happened, but I still think they are a model of how modern IT can be done in an administrative setting.