I once started as a senior engineer at a company most folks here would have heard of and was told on arrival that every engineer first has to work a short perio

I once started as a senior engineer at a company most folks here would have heard of and was told on arrival that every engineer first has to work a short period in support. The idea was to learn the product and customers. In theory this sounds like a good idea. In practice, it was a poorly thought out system that left me frustrated with the company, disconnected from my team, and looking for a new job before I even finished the half implemented on boarding process. It felt more like a hazing ritual than a useful learning process and completely soured me on the company. Doing support isn't something I find particularly egregious, but you should absolutely not segregate new hires away from their team for a long period of time immediately after hiring them. More generally, you need to equip new hires to do their job as soon as possible, less you risk smothering their enthusiasm for what they were hired to do.