That was what came to mind as well. We have a landscape where customers with the largest social media following/ore persistence are more likely to reach custome

That was what came to mind as well. We have a landscape where customers with the largest social media following/ore persistence are more likely to reach customer support - a system that -should- be serving everyone equally well. Rather than trying to improve customer support, this product strikes me as allowing users to buy influence and get a response - at the expense of customers who aren't willing or able to pay.