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Or the exact reverse. Customer pays a small-dollar figure to ensure they get a more meaningful support response. Either way an idea I'm not a huge fan of.
by hellotomyrars 6y ago
Or the exact reverse. Customer pays a small-dollar figure to ensure they get a more meaningful support response. Either way an idea I'm not a huge fan of.
- mrkramer 6y agoI'm against that business model better one would be charging companies not users and in that sense all customers should be treated equally, only customers that maybe should have priority are business users.
- maximp 6y agoThat was what came to mind as well. We have a landscape where customers with the largest social media following/ore persistence are more likely to reach customer support - a system that -should- be serving everyone equally well. Rather than trying to improve customer support, this product strikes me as allowing users to buy influence and get a response - at the expense of customers who aren't willing or able to pay.