Yes, I think that the highlighted statement is overly hyperbolic. A better one would be something like: "A major effect of software is to facilitate bureaucrati

Yes, I think that the highlighted statement is overly hyperbolic. A better one would be something like: "A major effect of software is to facilitate bureaucratic complexity, therefore it is beneficial for some projects to fail." This revised statement would then lead to an interesting discussion about which software projects are beneficial to society and which should be allowed to fail. I would agree that a lot of enterprise software tend to increase workflow complexity. I think that's because in a corporate setting, the people with purchasing powers often don't understand how software technologies works, and they aren't the ones using the system.