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On Pro level. Sent in a few tickets a couple of weeks ago. Replied within an hour. One was not time sensitive and needed to escalated up to management, got a f
by phillipseamore 6y ago
On Pro level. Sent in a few tickets a couple of weeks ago. Replied within an hour. One was not time sensitive and needed to escalated up to management, got a final answer on that 3 days later.
- throwaway77384 6y agoThis is very interesting. Thanks for the input. Seems you have had a much better experience. Interestingly I would rate mine as blocking-level priority, aka what my previous employers would have treated as the most critical. Hard to judge though.
- phillipseamore 6y agoYou might also want to check if you have a point of contact in their customer development team and contact that person. Likely you received an email from them sometime after you first upgraded to a paid level.
- throwaway77384 6y agoAh, I am not sure I did. I do however have a few contacts at CF, which I will use shortly as well. Thanks again for your input!