That is about par for course on any service offered by cable companies. I had three different TiVos with cablecard support and I had very no issues getting the

That is about par for course on any service offered by cable companies. I had three different TiVos with cablecard support and I had very no issues getting the cable company, Verizon FiOS initially and Frontier later, to install them and configure them. A year ago, I gave up on cable and went to OTA, but that was just due to cost and nothing to do with service.