Lots of business simulation games completely fail at modeling the inflow of customers as a reaction to existing customer satisfaction. Ie, they don't model retu

Lots of business simulation games completely fail at modeling the inflow of customers as a reaction to existing customer satisfaction. Ie, they don't model returning customers or the effect of customer dissatisfaction on attracting new customers. And yes, like with Rollercoaster Tycoon, one could do horrendous things; but that's less a reflection on the player's moral character as it is upon their curiousity and awareness of the lack of real harm.