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Interesting, we have had virtually no problem with auto-reply traffic. New collaborative email clients make it a lot easier to handle support without ticketing
by seizethecheese 6y ago
Interesting, we have had virtually no problem with auto-reply traffic.
New collaborative email clients make it a lot easier to handle support without ticketing systems.
We still are rather small, so it’s possible we will learn ourselves what all these companies already know, hah.
- paulsutter 6y agoWhich email client do you use or recommend for this?
- seizethecheese 6y agoWe use Front with a custom plugin. Fronts a bit buggy but very useful
- Sebb767 6y agoLet's hope the situation is better now ;) A factor might also be what kind of mails you send. If it's important stuff for a specific user it make sense to have a direct reply. If you set a reply address to a newsletter with millions of subscribers the situation probably looks a bit different, especially when said sign up happens without much user input (i.e. "click here to also receive our newsletter").